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Privacy policy

for real estate brokers

& Web agency

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Last update date: 18/09/2023

The purpose of this privacy policy is to provide you with information:

  • How your personal information is collected and processed. Personal information includes any information that may identify you. This includes your first and last name, telephone/cell phone number, e-mail address, location and IP address. “Personal information” is also used as a synonym for “personal data”;
  • What are your rights regarding this information?
  • Who is responsible for processing the personal information collected and processed ;
  • To whom this information is sent ;
  • The site’s policy on cookies.

This Privacy Policy supplements the General Terms and Conditions of Use.

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

  • First Name
  • Last Name
  • E-mail address
  • Telephone/cellular number

The personal information we collect is gathered through the methods described below, in the “Forms and methods of collection” and following sections.

2. FORMS AND COLLECTION METHODS

Your personal information is collected through the following methods:

  • Website registration form
  • Order form
  • Opinion poll
  • Competition

We use the information collected for the following purposes:

  • Order and registration tracking
  • Information/Promotional offers
  • Statistics
  • Contact us
  • Website management

3. INTERACTIVITY

Your personal information is also collected through the interactivity that may be established between you and our Web site. This information is collected by the following means:

  • Comments
  • Correspondence
  • Information for promotional offers

We use the information collected for the following purposes:

  • Statistics
  • Correspondence
  • Information for promotional offers

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files enable us to process traffic statistics and information, facilitate navigation and improve our service for your convenience. For the use of cookies involving the storage and analysis of personal information, your consent must be obtained. Furthermore, this consent is considered valid for a maximum of twenty-four (24) months. At the end of this period, we will again ask for your permission to store cookies on your hard drive.

This mainly concerns the following information:

  1. a) Description of cookies used by the site

The use of such files enables us to achieve the following objectives:

  • Improved service and personalized welcome
  • Create personalized consumption profiles
  • Order tracking
  • Statistical studies

This mainly concerns the following information:

  • IP address
  • Operating system
  • Visited pages and queries
  • Time and day of connection
  1. b) Opposition to the use of cookies by the site

You can prevent these cookies from being saved by configuring your browser. If you decide to deactivate cookies, you will then be able to continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered as being our fault.

5. SHARING OF PERSONAL INFORMATION

We will not sell or otherwise market any personal information collected. However, we may share this information with third parties for the following reasons:

  • Statistics
  • Correspondence
  • Information for promotional offers

6. RETENTION OF PERSONAL INFORMATION

The person responsible for processing personal information will keep all personal information collected on the site’s computer systems under reasonable security conditions for a period of 7 years.

7. PERSON RESPONSIBLE FOR PROCESSING PERSONAL INFORMATION

    1. b) Obligations of data controllers
      1. a) The data controller

      The person(s) responsible for processing personal information are SyncBroker employees. They can be contacted as follows:

      E-mail: support@syncbroker.com

      Data controllers are responsible for determining the purposes and means of processing personal information.

    Those responsible for processing personal information undertake to protect the personal information collected, not to pass it on to third parties without your knowledge, and to respect the purposes for which the information was collected.

    In addition, those responsible for processing personal information undertake to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps for them.

    In the event that the integrity, confidentiality or security of your personal information is compromised, the data controllers undertake to inform you by all available means.

8. RIGHT OF ACCESS, RECTIFICATION AND DELETION

You can view, update, modify, request the deletion of your personal information or file a complaint by following the procedure set out below:

The user must send an e-mail to support@syncbroker.com

9. GENERAL PRINCIPLES GOVERNING THE COLLECTION AND PROCESSING OF PERSONAL INFORMATION

The collection and processing of your personal information respects the following principles:

  • Legality, fairness and transparency: your personal information can only be collected and processed with your consent. Whenever personal information is collected, it will be indicated that your personal information is being collected and for what purposes your personal information is being collected;
  • Limited purposes: personal information is collected and processed for one or more of the purposes identified in this privacy policy;
  • Minimization of the collection and processing of personal information: only the personal information necessary for the proper execution of the objectives pursued by the site is collected;
  • Limited retention of personal information: Personal information is retained for a limited period of time, of which you are informed;
  • Integrity and confidentiality of personal information collected and processed: those responsible for processing personal information undertake to guarantee the integrity and confidentiality of the personal information collected.

In order to be lawful, the collection and processing of personal information may only take place if it complies with at least one of the conditions listed below AND if you have expressly consented to the processing:

  • Processing is necessary for the performance of a contract;
  • The processing is required by law;
  • The processing is justified by the need to safeguard the vital interests of the data subject or of another natural person;
  • Processing may be necessary for the performance of a task in the public interest or in the exercise of official authority;

The processing and collection of personal information is necessary for the legitimate and private interests pursued by the party responsible for processing the personal information or by a third party.

10. DATA PROTECTION OFFICER

The following person has been appointed as Data Protection Officer: Yanick Desjardins.

The role of the Data Protection Officer is to ensure the proper implementation of the provisions governing the collection and processing of personal information. He is sometimes called DPO (for Data Protection Officer).

The Data Protection Officer can be contacted as follows:

By e-mail: info@syncbroker.com

11. ADDITIONAL DUTIES

With regard to the processing of personal information, you also have the rights listed below.

Those responsible for processing personal information are required to respond to you within a maximum of thirty (30) days.

  1. a) Right to the portability of personal information

You have the right to request the portability of your personal information, held by the site, to another site, by complying with the procedure below:

The user must send an e-mail to support@syncbroker.com

  1. b) Right not to be subject to a decision based exclusively on an automated process

You have the right not to be subject to a decision based exclusively on an automated process if the decision produces legal effects concerning you or significantly affects you in a similar way.

  1. c) Right to appeal to the competent authority

If those responsible for processing your personal information decide not to respond to your request and you wish to contest this decision, or if you believe that one of your rights listed above has been infringed, you have the right to take legal action before any competent court.

12. SAFETY

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) protocol
  • SET (Secure Electronic Transaction) protocol
  • Access management – authorized person
  • Access management – person concerned
  • Automatic backup
  • Development of a digital certificate
  • Username/password
  • Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers guaranteed security, there’s always an element of risk when using the Internet to transmit personal information.

13. CONDITIONS FOR MODIFYING THE PRIVACY POLICY

This privacy policy can be consulted at any time at the following address:

https://syncbroker.com/politiques-de-confidentialite/

We reserve the right to make changes to ensure compliance with applicable law. You are therefore invited to consult this privacy policy regularly to keep up to date with any changes.

14. ACCEPTANCE OF PRIVACY POLICY

By browsing the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, particularly with respect to the collection and processing of your personal information and the use of cookies.

The first time you accessed the site, you were asked to accept or refuse the collection of personal information. If you do not answer this question, we will assume that you have consented to the collection and use of your personal information.

Would you like to find out more?

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